Accountable for the member experience store-wide and consistently delivering a \"WOW\" member experience, including the visual, sales, and service experiences by meeting or exceeding established sales goals for all business represented in the stores plan. Promotes a comprehensive approach to all the members total home needs.
Accountable to operate within budget, identify opportunities for improvement in selling, margin improvement, and operating profit to deliver a healthy profit statement. Responsible for monitoring that the entire store is ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for members
Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates Build high-performing individuals who thrive on delivering WOW member experiences to our members. Creates an environment within the store where on-the-spot observations, utilized regularly to develop associates and improve overall selling performance. Follows up on the implementation and completion of the related Home Expert action plans.
Practices courageous leadership to provide proactive feedback while providing action orientated solutions. Demonstrates a desire and ability to manage a sales team with an entrepreneurial drive to run the business as if it was their own . Acts as the Member advocate.
Ensures consistency and effectiveness of selling and process execution throughout the store by directing Home Experts and Home Specialist in the receipt of Merchandise , flow to floor and stockroom processes; Warehouse and stockroom management (Return to Vendor, Old and Discontinued Merchandise).
Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results. Integrates insights from member interactions with member feedback and other information to understand what is working and not working. Facilitates discussions on member interactions and member feedback with the store team, and leads planning for improvements.
Serves as a champion of social/digital technologies to build internal and external networks; educates teams and builds their engagement and utilization of technologies to further extend their relationship with internal and external members and validates that all member interactions conducted through digital channels by any associate occur only while in store, during company time and adheres to the Community Outreach Guidelines.
The General Manager will conduct Community Outreach through initiating local opportunities that are customized to their community in order to drive incremental sales, margin, and maintaining expense control. Community outreach will be conducted during non-peak sales periods and while store is appropriately staffed and managed. Cultivating relationships within the community to foster strong relationships as well as being identified as a \"local\" business. Identifies local community events and promotions that are customized to drive engagement, sales, and margin while reinforcing community relationships. Identifies local marketing needs, partners with appropriate support teams for the initiatives to achieve sales and profit plans. Develop strategies to maximize role of store within their community.
Assures that the team furthers members' adoption and relationship with Shop Your Way(SYW), Financial Solution (Mastercard with SYW, Leasing, Layaway) and Master Protection Agreements. Ensures all associates are aware of upcoming events, initiatives, and changes targeting the member experience and Shop Your Way.
Delivering a memorable and inspiring member experiences through proper execution of sales initiatives by creating a high performance selling culture, provides comprehensive total solutions including leveraging Home Services platforms and Integrated Retail capabilities.
5-10 years of related experience
Valid Driver License for the State of employment
18 years of age or older
Proven track record in reaching sales goals and managing a profit and loss statement
Proven ability to lead a sales team up to 15 people; mentor, lead, coach to achieve expected results in sales and member perception/ referral
Thrives on delivering unexpected member experiences
Ability to comfortably use current technology and has a want to stay to up to date innovations
Strong communication skills, both oral and written
Knowledge of retail P & l, operations and processes; analytical skills to diagnose root cause and implement timely solutions
Entrepreneurial mindset with ability to develop and maintain relationships internally and externally
Microsoft Office (Excel, PowerPoint, Word)a
Associated topics: assistant store manager, associate manager, co manager, director, lead, leader, major gifts officer, major gift officer, manager, retail management
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.