Overview: Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the worlds leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the Worlds Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Description: Responsible for ensuring guests' receive excellent customer service and Front Desk staff are delivering excellent customer service. Required to maintain excellent communication with guests and all other departments, including Tour directors and other staff to ensure excellent customer service standards. Must maintain high attention to detail and accuracy as well as a high-energy dedication to customer service, training, and staff development. Manage the day-to-day operations of the hotel while maintaining a forward looking perspective Integration of front desk, retail and housekeeping departments into a successful efficient operation Supervise up to 12 hourly staff per shift Supervise Assistant Front Desk Managers Ensure that staff is delivering excellent customer service Provide on-going customer service coaching and training to staff Responsible for monitoring comment card program Successfully respond to, resolve and record guest issues Support all staff, as requested Communicate with Housekeeping, Bell Staff and F&B to facilitate the highest level of guest service Assist Operations Manager in ensuring that staff adheres to policies and procedures Assist Operations Manager with any projects or programs relating directly to customer service Assist Operations Manager with walks and moves, as required Ability to work a varied schedule Perform all functions of a Front Desk agent as required Perform all functions of a Front Desk supervisor as required Know and comply with all company policies and procedures regarding safety, security, emergencies and energy Report to work on time and in complete uniform Other duties as assigned Status and Scope: Reports to the Operations Manager and General Manager Qualifications: Two year degree in business related field or equivalent experience preferred. Must be fluent in English. Previous hospitality experience in large, high-end resort preferred. Previous Front Desk management experience required. Computer literacy required. High School Diploma or equivalent is required. Proficient in Microsoft business applications. Previous experience with Springer-Miller Property Management System or like system desired. Valid driver's license and ability to operate motor vehicles is preferred Equipment Used: Computer, SMS system, Micros POS systems, Telephone, Fax Machine, Calculator, Golf Cart, Photocopier/Printers, Laminator, Hand truck, Pull carts Travel Requirements: Little or No Travel (> 10%) Lifting Requirements: MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects up to 25 pounds BENDING: FREQUENT KEYING/FINGERING: CONSTANT HEARING: CONSTANT REACHING: FREQUENT SEEING: CONSTANT SPEAKING: CONSTANT STANDING: FREQUENT WALKING: FREQUENT LIFTING: OCCASIONAL Associated topics: bell, bellstand attendant, clubhouse, gallery, guest, host, hotel, plaza, service representative, sunset
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